Question 1

Can I order online and collect in-store?

Accepted Answer

Yes, you can order online and collect your purchases in-store at Pets at Home. This service, known as Click & Collect, allows you to shop online and pick up your items from a local store. Pets at Home offers a One Hour Click & Collect service, enabling you to collect your order within an hour of placing it online.

To use this service, visit the Pets at Home website, select your items, and choose the Click & Collect option at checkout. You'll receive a notification when your order is ready for collection. Please note that availability may vary by store, so it's advisable to check the specific store's details before placing your order.

Question 2

Are pets allowed in Pets at Home stores?

Accepted Answer

Yes, Pets at Home stores are pet-friendly and welcome well-behaved dogs. You can bring your dog into the store, provided they are kept on a lead and under control at all times. This policy allows you to shop for pet supplies while your dog accompanies you.

Please ensure your dog is well-behaved to maintain a pleasant environment for all customers.

Question 3

How to find lost property I've lost in store.

Accepted Answer

If you've lost an item in a Pets at Home store, please contact the specific store directly to inquire about their lost property procedures. You can find the contact details for each store using the store locator on the Pets at Home website. It's advisable to reach out as soon as possible, as lost items are typically held for a limited time before being disposed of or donated.

Question 4

Are there any upcoming events at Pets at Home stores near me?

Accepted Answer

Yes, Pets at Home stores offer a variety of events and workshops designed to enhance your pet care experience. These include:

My Pet Pals Workshops: Educational sessions for children to learn about different animals and responsible pet ownership.

Puppy Playtime Classes: Sessions providing a safe environment for puppies to socialise and play.

Cub Scout Animal Carer Workshops: Collaborative workshops with the Scouts to help young people become responsible pet owners.

To find upcoming events at your local Pets at Home store, please visit their Events page. Enter your location to view events near you. For more information or to book a place, contact your local store directly.

Question 5

Do Pets at Home stores offer parking facilities?

Accepted Answer

Yes, many Pets at Home stores offer parking facilities for their customers.

Question 6

Are Pets at Home stores accessible for people with disabilities?

Accepted Answer

Yes, many Pets at Home stores are fully accessible to customers with disabilities. We strive to ensure our stores are inclusive, with features such as wheelchair access, accessible parking spaces, and lift facilities where available.

Question 7

Can I order online and collect my purchases at Pets at Home Worthing?

Accepted Answer

Yes, you can use the Click & Collect service to order online and pick up your items in-store, often within one hour of ordering.

Question 8

Are pets allowed inside Pets at Home Worthing?

Accepted Answer

Well-behaved dogs are welcome inside Pets at Home Worthing as long as they are kept on a lead and under control.

Question 9

What are the opening hours of Pets at Home Worthing?

Accepted Answer

Pets at Home Worthing is open Monday to Friday from 09:00 to 20:00, Saturdays from 09:00 to 19:00, and Sundays from 10:00 to 16:00.

Question 10

Does Pets at Home Worthing provide any special services for pet owners?

Accepted Answer

Yes, services include Click & Collect, free help and advice, free harness fitting, free weight checks, nutrition consultations, an adoption centre, licensed medicines, pets in-store, and a carry to car service.

Question 11

Is Pets at Home Worthing accessible for customers with disabilities?

Accepted Answer

Many Pets at Home stores, including Worthing, are fully accessible with wheelchair access, accessible parking, and lift facilities where available.

Question 12

Are there parking facilities available at Pets at Home Worthing?

Accepted Answer

Yes, many Pets at Home stores, including Worthing, offer parking facilities for customers.

Question 13

What nearby veterinary services are available around Pets at Home Worthing?

Accepted Answer

Nearby veterinary services include Vets for Pets and Vets4Pets Worthing, where you can find expert care for your pets close to the store.

Question 14

What nearby pet grooming options exist near Pets at Home Worthing?

Accepted Answer

Worthing Pets at home & The Groom Room and The Groom Room Worthing offer pet grooming services nearby, ideal for enhancing your pet's care during your visit.

Question 15

Are there places near Pets at Home Worthing where I can grab a coffee or meal?

Accepted Answer

Yes, nearby options include Costa Express for coffee and Toby Carvery or The Downlands Cafe for meals, perfect for a break before or after visiting the store.

Question 16

What types of products does Pets at Home Worthing offer?

Accepted Answer

They offer a wide range including pet food, treats, toys, beds, collars, grooming equipment, healthcare products, fish tanks, and more for dogs, cats, small animals, fish, and reptiles.

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